Support

A website support contract helps you get the most from your website by keeping your costs predictable.  It also gives you peace of mind that as your business grows, so can your website.

Although we are happy to discuss a support contract that’s as individual as your website, based on our customer experience we are able to provide a number of off-the-shelf packages that meet the needs of most of our customers.

The contract fee buys our time and we’ll do whatever work you’d like done in relation to your website.

  • This may be adding new pages, or making changes to existing pages.
  • Adding new functionality e.g. an eCommerce module, booking system or advertising.
  • Adding/changing/deleting email addresses upon request.
  • Telephone support
  • Training/Skills Transfer
  • Completing a manual backup of your website so a disaster recovery file is available when required.

Hours

Our normal working hours are 9:00am – 5:30pm, Mon-Fri.

In the event of an emergency outside these hours we will do our best to ensure your website is secure and available.

 

What can be achieved in one hour?

We charge by the minute, not blocks of time to give you as much support as possible.  A basic task such as copying and pasting new content usually takes 5-10 mins per page on average.  Creating a new page can take approximately 30mins.

 

Occasionally we may need to use a small amount of your time to perform essential upgrades to your site to ensure the security and stability of your site.  You will be notified in advance before we go ahead.

Contracts are billed in advance.

Alternatively, you can just ask us to do the work as it comes up. Our hourly rate in this case is £60/hr.

Use this table to select the number of hours and length of contract that suits you best.

Hours

1 Month

3 Months

6 Months

12 Months

1

£60

£180

£360

£720

 4

£220

£660

£1,300

£2,500

8

£425

£1,275

£2,500

£4,750

10

£500

£1,500

£2,750

£5,000

20

£900

£2,700

£5,250

£10,000

20+

Please call us to discuss your requirements

 

If it looks like you are going to use more than your monthly hours we will contact you before you reach your limit to avoid unnecessary expense.

Unused Hours

You may carry forward up to one month’s worth of your hours to give you the flexibility of building hours for a big job.  For example, if you receive 8 hours per month but don’t use any for one month, you will be able to receive up to 16 hours in the following month.

Additional Time

In the event that you need additional time this may be purchased at the same hourly rate as your contract.  For example, if you have a 6 month contract for 10 hours, your hourly rate is £45.83/hour instead of our normal hourly rate of £60/month.

Hosting & Security

£200/year, which includes your domain renewal fee, server hosting and security system which includes:

  • Malware & Blacklist Monitoring
  • Email, SMS & Twitter Alerting
  • Malware Cleanup (No page limit)
  • Server-Side Scanning
  • Blacklist Removal

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